Type whatever notes you need here. This page is only visible to NAD Office users.
How to. . .
- Troubleshoot a conference (union) director’s login
- NOTE: if they’ve tried too many times and gotten locked out, the lockout will expire if they simply wait 20 minutes.
- Dashboard->Users, search for their email address
- Make sure they have the appropriate role(s)
- Change their password
- Edit the user, generate a new password and copy it.
- If they have two-factor authentication (2FA) enabled, disable it.
- Save the user.
- In a completely separate browser (i.e. MS Edge, if you’re using Chrome), test their login with the new password to make sure it works.
- Make sure they can see whatever it is that they need (i.e. reporting)
- Email them the new password, mention that you’ve tested it and it works, and ask them to change it to something they’ll remember once they log back in.
- If they report any additional difficulties, ask them to take a screenshot of any errors or weird stuff, and send it to Sharon.
- Change details on TRAINING REQUEST FORM
- Dashboard -> Custom Fields -> Events
Find the field you want and edit it; be sure to click UPDATE at top right when finished.
- Dashboard -> Custom Fields -> Events
- Edit EVENT VENUE information
- Dashboard -> Events -> Venues
- Change photo in large block on pages like Conference Director Home
- Edit the page (Dashboard -> Pages -> [page name]
- Change the Featured Image (bottom right)
- Update the page
Note to self: Check the url to determine if something is attached to Admin site (admin.childmin.org) or Public site (childmin.org)